In hospitality, success is often measured in guest reviews, service quality, and repeat bookings. But behind every glowing experience lies a complex operational engine — and at the heart of that engine is inventory control.
At Capcon, we help venues protect their margins and deliver better guest experiences by providing accurate, regular stocktakes backed by real-time software. What many overlook is that stock control isn’t just about cost – it’s about consistency, and consistency is what guests remember.
Connecting Cost Control to Customer Satisfaction
Let’s say a guest visits twice in a month and orders the same cocktail. If the first visit delivers a perfectly balanced drink and the second feels weaker or inconsistent, trust in the experience drops. These inconsistencies are often the result of uncontrolled variances, unmonitored stock movement, or unclear portion guidance — all of which effective stocktaking helps address.
When food and beverage controls are in place, teams are confident, delivery is consistent, and guests benefit. Our stocktaking work not only helps clients meet their margins but also supports frontline teams in delivering the same high standards every time.
On the Ground: Chester, Windermere, and Runcorn
At Holiday Inn Chester South, our monthly stocktake included Spirit ABV testing and a review of current price lists — crucial for ensuring product quality, pricing accuracy, and legal compliance. When you’re serving a wide range of customers, from business travellers to families, it’s critical that the product in the glass reflects what’s on the menu.
Meanwhile, at The Ro Hotel in Windermere, stock control supports one of the Lake District’s most guest-focused properties. The team prides itself on exceptional service and smooth operations — and our stocktakes help make sure the back-of-house supports that promise.
At Holiday Inn Runcorn, part of the Kew Green Hotels group, our regular audits contribute to tighter cost forecasting and help managers identify purchasing trends and operational pain points before they become problems.
Nifty19: Turning Data Into Operational Confidence
Backed by our Nifty19 stock control platform, all data gathered during our site visits is analysed and made available through a secure, cloud-based system. This empowers management with:
- Live variance tracking
- Accessible consumption reports
- Site-by-site comparison
- Real-time issue identification
The result? Less guesswork. More control. And better guest outcomes.
The Bigger Picture
Hospitality teams don’t go into work each day to track millilitres or count cartons – they’re there to create positive experiences. Our job is to give them the tools and insights to do that more confidently, without unexpected stock issues or profit gaps.
Because when inventory is under control, teams are free to focus on what matters most: the guest.
Want to see how inventory control can directly support your service standards? Visit our Nifty19 website https://nifty19.com/ and get in touch.
