In the hospitality industry, providing an exceptional guest experience is paramount for success. This case study looks at how Capcon’s Mystery Guest Review service helped a hotel transform its service
With the impending Royal Assent of the Economic Crime and Corporate Transparency Bill, the UK is set to introduce a significant legal change – the failure to prevent fraud offence.
The hospitality industry in the UK has faced numerous challenges over the years, but one of the most pressing issues in 2023 is the increasing threat of fraud. As the
The Role of Executive Screening & Compliance A strong leadership team is the backbone of any organisation’s success. These individuals play a pivotal role in setting the tone, making critical
Scotland’s hospitality sector is basking in the glow of a successful summer season, marked by an upswing in room rates, occupancy rates, and gross operating profits. This impressive feat is
The hospitality sector experiences a significant surge in activity during the Christmas season. As consumers seek to celebrate with family and friends, restaurants, hotels, and pubs are bustling with customers.
In a surprising turn of events, cash payments have seen a resurgence for the first time in a decade, driven by consumers struggling with rising prices. This shift in payment
The holiday season, especially Christmas, is a time of joy, celebration, and increased business opportunities for the hospitality industry. Whether you own a restaurant, hotel, or any other hospitality-related business,
Mystery Guest reviews are covert evaluations conducted by our anonymous Capcon operatives to assess the quality of service and overall guest experience at various establishments. These incognito reviewers observe staff
While some industries have rebounded post-pandemic, the UK hospitality sector continues to face significant challenges. Mounting energy costs, regulations, ongoing Brexit effects on supply chains, alcohol duty reforms, and difficulties
The importance of business continuity and resilience cannot be overstated. Organisations face a multitude of risks, ranging from natural disasters to cyberattacks, that can disrupt operations and threaten their very
The Full-Service Restaurants industry in the UK is a hub of culinary innovation, diverse dining experiences, and gastronomic delights. Last year, this industry marked a significant milestone with a market
In the business world, disruptions are not a matter of if, but when. From natural disasters to technological failures, unexpected events can strike at any moment, potentially disrupting operations and
The Legal Services Industry in the United Kingdom plays a crucial role in providing legal services and support to individuals, businesses, and organisations. As of 2023, there are 33,791 legal
For golf clubs, providing exceptional guest experiences is paramount to success. From the warm welcome at the clubhouse to the smooth operation of the course and the delightful culinary offerings,
As the hospitality industry faces the seasonal fluctuations, golf clubs are no exception. Golf club hospitality often experiences peak seasons and quieter periods, presenting unique challenges and opportunities. To help
Article published by UK Hospitality, July 2023. Effective stock control is crucial for success in the hospitality sector. It ensures operational efficiency, minimises waste, maximises profitability, and delivers excellent customer
The alcohol industry in the UK is bracing itself for significant changes as the Alcohol Duty system undergoes a major overhaul on 1 August 2023. The new system will introduce
Implementing Standard Operating Procedures (SOPs) can provide numerous benefits for businesses across sectors. They serve as a comprehensive guidebook, outlining step-by-step instructions for various tasks within an organisation. In this
Hotdinners has recently published its latest list of upcoming London restaurants that are set to open soon. If you’re a food enthusiast and always on the lookout for new dining
In the ever evolving industry of foodservice, chefs and operators are constantly seeking innovative ways to satisfy their guests while also addressing pressing concerns such as sustainability and cost efficiency.
Having an independent approach to risk is essential for effective risk management. This means outsourcing to intelligence and risk management experts who are free from conflicts of interest and have
Effective risk management practices are essential for businesses to identify, assess, and manage risks that could impact their operations, reputation, and financial bottom line. Some key risk management practices include:
Risk governance and oversight are critical components in protecting organisations from potential risks and enhancing their overall value. Effective risk governance and oversight ensures that risks are identified, assessed, and
This month marks a momentous occasion as we celebrate Marcus Jones, Managing Director of Capcon Ltd, who reaches a 25-year milestone with our business. Marcus’ unwavering commitment, passion, and leadership
Business continuity is a critical aspect for businesses to maintain their operations and deliver products or services despite various disruptions, including natural disasters, cyber attacks, supply chain failures, or pandemics.
The principles of risk management provide a framework for effectively identifying, assessing, and managing risks in a systematic and structured manner. By applying these principles, businesses can not only mitigate
Risk management is the process of identifying, assessing, and mitigating risks that could negatively impact a business. It involves analysing potential threats to the business, determining the likelihood and impact
Risk management continues to be a critical priority across industries in 2023. As organisations face an increasingly complex and dynamic environment, effective risk management remains essential for ensuring business resilience,
Fraud poses a significant financial threat to businesses, with each incident costing an average of £16,000, according to a recent survey conducted by the UK government. Shockingly, despite one in
In a series of Home Office raids, drivers for popular food delivery platforms Uber Eats, Deliveroo, and Just Eat were apprehended as part of an ongoing investigation into suspected immigration
Food waste management has become a crucial topic in the UK hospitality industry, not only for its impact on the environment but also on business profitability. In this series, we
This mystery guest review was conducted at several venues of a prestigious hotel, including their bar and three restaurants. The objective of the review was to evaluate staff performance standards,
Earth Week 2023 Series Food waste in the hospitality sector refers to any food items that are discarded or wasted during the preparation, cooking, or serving of meals in restaurants,
Earth Week 2023 Series Food waste in the hospitality sector can occur at different stages of the food preparation and service process, including: Over-preparation: Restaurants may prepare more food than
Earth Week 2023 Series Food waste management in restaurants is the process of reducing, recycling, or repurposing food waste generated by the restaurant to minimise the environmental impact and save
Earth Week 2023 Series Recording wastage is an essential practice for restaurants for several reasons: Identifying areas of waste: Recording wastage allows restaurants to identify areas of waste in their
Due diligence is a vital process that is essential when buying a business. It refers to the thorough investigation of a company’s financial and legal records, operational procedures, and other
The hospitality industry in the UK has been hit hard by the COVID-19 pandemic, with many businesses struggling to survive. Now, as the UK faces the risk of a recession,
Going cashless has become increasingly popular in recent years among UK businesses, including those in the hospitality industry. While going cashless has many advantages, such as increased efficiency and a
The UK hospitality industry is a vital sector of the economy that generates billions of pounds in revenue each year. However, it is also an industry that is characterised by
In February 2023, The Guardian published an article revealing that one in 100 UK police officers faced a criminal charge last year.* The article cited data obtained through a Freedom
Risk management for law firms is the process of identifying, assessing, and mitigating potential risks that may arise in the course of providing legal services to clients. These risks can
Successful hospitality venues often have a few key strategies that they use to make special occasions a success. These strategies may include personalised attention to detail, offering unique and customisable
Background checks are an essential part of the hiring process for any organisation in the UK. They are designed to provide employers with important information about a candidate’s employment history,
Chancellor Jeremy Hunt stated in his Spring Budget announcement on 15 March 2023, that the UK is expected to avoid a technical recession in 2023 and that inflation is projected
13 – 19 March 2023: Raising awareness of neurodiversity Neurodiversity Week is an annual event in the UK that celebrates and raises awareness of neurodiversity, including conditions such as Dyslexia
In recent years, the trend of going cashless has become increasingly popular among businesses in the UK, including those in the hospitality industry. While there are certainly benefits to going
It’s no secret that the Easter break is one of the most profitable times of the year for businesses, but hotels must make the right plans to ensure the season
What is Close Protection? Close protection is the provision of physical security services to an individual or group of individuals in response to a real or perceived threat. It is
With a heritage stretching back to the early 1960s, Capcon offers an exceptional level of experience in helping businesses manage risk and grow profit.
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