The Shifting Sands of Customer Loyalty in Hospitality – Insights from Zonal’s Go Technology Report
Recent research from Zonal’s Go Technology report, in partnership with CGA by NIQ, highlights the precarious nature of customer loyalty within the hospitality sector. The study, which surveyed over 5,000 British adults, reveals that about one third (31%) of consumers frequenting restaurants, pubs, and bars are open to switching to competitors, showcasing the challenge businesses […]
Laundry Management – A Key Component of Hotel Operations
Effective laundry management is essential in hotel operations, not only to ensure a seamless guest experience but also to control costs, which are significant given that laundry expenses are only surpassed by energy and wages in the hospitality sector*. Understanding the Three-Set System Hotels typically employ a three-set system to manage their linens and towels […]
Temporary Event Notices: What You Need to Know and How to Apply
As we approach the bustling end-of-year festivities, including Halloween, Bonfire Night, and the Christmas season, UK hospitality businesses are poised to maximise their revenue potential. A critical component of this preparation involves the strategic use of Temporary Event Notices (TENs), which are essential for hosting special events legally and successfully. What is a Temporary Event […]
The UK Pub Sector: Insights from the MA Top 100 Pubcos Report
The UK’s pub industry, a cornerstone of community life and social interaction, has shown both resilience and adaptability in the face of unprecedented challenges. The latest MA Top 100 Pubcos report sheds light on the current state of the sector, highlighting the resilience of pub companies while navigating the complexities of a post-pandemic landscape, fluctuating […]
The Vital Role of Security in Large-Scale Events
As the UK gears up for the highly anticipated Oasis reunion concerts, the spotlight intensifies not only on the excitement and entertainment but also on the paramount importance of safety and security at such large-scale events. These gatherings, which often attract thousands of attendees, need meticulous planning and robust security measures to ensure the safety […]
Risk Management in Company Relocations
Office relocations represent a significant operational shift for any organisation. Whether moving offices across town or establishing a new headquarters internationally, the complexity of these transitions demands meticulous planning and risk management. At Capcon Argen, we understand that managing the risks associated with company relocations is as critical as the physical move itself. Here’s how […]
The Impact of Riot Fears on the Hospitality Sector
The recent fear of potential riots across the country has had a significant and immediate impact on the hospitality industry, with sales dropping by 10% nationwide, according to our industry body UK Hospitality. In regions where the risk of unrest was perceived to be highest, the effects were even more pronounced, with some areas experiencing […]
The Crucial Role of Comprehensive Background Checks in Organisational Integrity
A recent report by Northamptonshire Police1 serves as a stark reminder of the critical importance of thorough background checks within any organisation, especially for positions of significant influence. The case involving former Chief Constable Nick Adderley, who was dismissed for fabricating details about his military career, underscores the vulnerabilities that can arise from insufficient vetting processes. Nick […]
Riding the Euro 2024 Wave: Tips for UK Pubs and Restaurants Ahead of the Football Finals
As England charges into the Euro 2024 final against Spain on Sunday 14 July in Berlin, UK pubs and restaurants have a golden opportunity to capitalise on the thrilling sports fever sweeping the nation. The government has announced extended licensing hours, allowing pubs to remain open until 1am for the final match, providing a perfect […]
New Rules on Distributing Tips: Navigating the Employment (Allocation of Tips) Act 2023
Starting 1 October 2024, the Employment (Allocation of Tips) Act 2023 will revolutionise the way tips are managed within the hospitality industry. This landmark legislation ensures that tips, gratuities, and service charges are distributed fairly and transparently among employees, addressing longstanding concerns about their equitable allocation. Key Changes Introduced by the Act: Fair Distribution: Employers […]