Confessions of a Hospitality Trainer: The Transformation at Lakeview Resort
A well-known establishment in Brighton, Seaview Resort had long been a favourite for both holiday-makers and corporate retreats. Despite its idyllic location and committed staff, the resort was struggling with inefficiencies and stagnating profit margins. Realising the need to revitalise their operations, the management decided to enlist the services of Capcon for a comprehensive training […]
Confessions of a Stock Auditor: Unveiling Hidden Practices at Maison Gourmet
Situated in the vibrant heart of Nottingham, Maison Gourmet had established itself as a pinnacle of fine dining, celebrated for its creative dishes and impeccable service. However, beneath the surface, unnoticed discrepancies in inventory started to raise alarms about potential operational issues. Recognising the need for a thorough review, the management engaged Capcon to perform […]
Confessions of a Mystery Guest: Undercover Revelations
The Case of the Generous Bartenders at The Thirsty Badger The Thirsty Badger, in the historic town of York, is known for its lively atmosphere and robust patronage. Despite the constant flow of customers, recent months had seen a perplexing decline in profits. To unearth the root of this financial mismatch, the pub owners enlisted […]
Understanding the Surge in UK Fraud: A 2024 Perspective
The landscape of fraud in the UK has seen a dramatic and concerning shift, with reported cases not only increasing in frequency but also in magnitude. According to BDO’s FraudTrack 2024 report, the total value of reported fraud in the UK has surged to an alarming £2.3 billion in 2023, marking a 104% increase from […]
What are the Key Trends for UK Pubs This Summer?
As the summer of 2024 approaches, UK pubs are poised to adapt to emerging trends that promise to redefine the hospitality landscape. This season offers an excellent opportunity for pubs to enhance their customer experience, integrate new technologies, and capitalize on the shift towards sustainability. Here’s what pub owners should focus on to ensure a […]
Extend the Weekend with World Cocktail Day
Monday might normally be the dreariest day of the week, but not today! In fact, this particular Monday is poised to be the most spirited and vibrant of them all – it’s World Cocktail Day! At Capcon, where precision and expertise are usually aimed at audits and training, we’re taking a light-hearted break to stir […]
Wrapping Up Our Earth Day 2024 Series: A Week of Sustainable Transformation in Hospitality
EARTH DAY SERIES 2024 By Marcus Jones, Managing Director of Capcon As we conclude our Earth Day 2024 series, it’s time to reflect on the insights we’ve shared and the sustainable strides we’re helping the hospitality sector make. This week, we’ve explored various facets of food waste reduction and management, understanding its impact, solutions, and […]
8 Essential Tips for Reducing Food Waste in Your Restaurant
EARTH DAY SERIES 2024 In the hospitality industry, food waste not only represents a significant environmental problem but also a substantial cost to businesses. With rising operational costs and growing environmental concerns, reducing food waste has become more crucial than ever. At Capcon, we’re dedicated to helping restaurants optimise their operations to be both more […]
Q&A: Capcon Experts Answer Your Food Waste Management Questions
EARTH DAY SERIES 2024 This Earth Day, we’re taking a close look at the challenges of food waste management in the hospitality sector. Our expert team at Capcon is here to shed light on common issues and provide professional insights. Here’s what they have to say: Question 1: What are the biggest challenges in reducing […]
Food Waste in Hospitality: Impact and Solutions
EARTH DAY SERIES 2024 In an industry where margins are tight and sustainability is more crucial than ever, food waste is a significant issue with both environmental and economic repercussions. The hospitality sector, a substantial contributor to food waste globally, faces increasing pressure to revamp practices for the betterment of both the planet and their […]