Enhancing Stock Valuation Efficiency: Insights from Capcon’s Research
In recent months, Capcon has undertaken an extensive research initiative to investigate the effectiveness of stock projections compared to actual stock values. Our research approach involved conducting two stock counts – one mid-month and another at the end of the month. The primary objective was to project mid-month stock values to the month’s end. The […]
Enhancing Hotel Service Excellence – Mystery Guest Reviews
In the hospitality industry, providing an exceptional guest experience is paramount for success. This case study looks at how Capcon’s Mystery Guest Review service helped a hotel transform its service quality, streamline operations, and elevate its reputation, ultimately achieving significant improvements in guest satisfaction and revenue. Client Background: The client, a mid-sized, luxury hotel in […]
The New Failure to Prevent Fraud Offence: Is your Business Prepared?
With the impending Royal Assent of the Economic Crime and Corporate Transparency Bill, the UK is set to introduce a significant legal change – the failure to prevent fraud offence. This legislation aims to hold organisations accountable if they profit from fraud committed by their employees. In this article, we will explore key aspects of […]
Fraud in the UK Hospitality Industry in 2023: Impact and the Role of a Cashless Society
The hospitality industry in the UK has faced numerous challenges over the years, but one of the most pressing issues in 2023 is the increasing threat of fraud. As the sector continues to adapt to a cashless society, new vulnerabilities have emerged, making it more critical than ever for businesses to protect themselves and their […]
Building a Resilient Leadership Team
The Role of Executive Screening & Compliance A strong leadership team is the backbone of any organisation’s success. These individuals play a pivotal role in setting the tone, making critical decisions, and driving the company forward. However, the process of selecting and vetting top-level executives is not a task to be taken lightly. Ensuring the […]
Scotland’s Hotel Sector Sees Boost in Summer Performance
Scotland’s hospitality sector is basking in the glow of a successful summer season, marked by an upswing in room rates, occupancy rates, and gross operating profits. This impressive feat is a testament to the resilience and adaptability of the industry, particularly in the face of challenging global circumstances. According to the latest data from RSM […]
Navigating Margin Challenges in the UK Hospitality Sector During Christmas
The hospitality sector experiences a significant surge in activity during the Christmas season. As consumers seek to celebrate with family and friends, restaurants, hotels, and pubs are bustling with customers. However, the hospitality industry faces unique challenges when it comes to maintaining profit margins during this festive period. In this article, we explore the impact […]
The Return of Cash: Impact on the Hospitality Industry
In a surprising turn of events, cash payments have seen a resurgence for the first time in a decade, driven by consumers struggling with rising prices. This shift in payment preference has significant implications, particularly for the hospitality industry. In this article, we will explore the reasons behind this trend and how it affects businesses […]
Preparing Your Hospitality Business for the Festive Season: Tips and Checklist
The holiday season, especially Christmas, is a time of joy, celebration, and increased business opportunities for the hospitality industry. Whether you own a restaurant, hotel, or any other hospitality-related business, proper preparation is key to making the most out of this festive time. And while it might seem a bit early to be talking about […]
Case Study – Mystery Guest review: High-end food and beverage establishment
Mystery Guest reviews are covert evaluations conducted by our anonymous Capcon operatives to assess the quality of service and overall guest experience at various establishments. These incognito reviewers observe staff behaviour, interactions, and service standards while posing as regular customers. By providing unbiased feedback and highlighting areas for improvement, Mystery Guest reviews offer valuable insights […]
