Change or Be Left Behind: Why No-Low Alcohol Must Be a Priority for Hospitality
The hospitality industry has always evolved to meet changing customer preferences, whether it’s adapting to dietary needs, embracing sustainability, or modernising technology. Yet one area still lags behind: alcohol alternatives. The rise of no-low alcohol isn’t a passing trend, it’s a major shift in consumer behaviour. For under-30s, choosing alcohol-free drinks is becoming the new […]
What’s the Point of a Stocktake? A Guide for Hospitality Businesses
For hospitality businesses, managing stock efficiently is one of the most important aspects of running a profitable operation. Whether you run a pub, restaurant, hotel, or bar, knowing exactly what stock you have on-site and how quickly it moves can make a huge difference to your bottom line. But why is stocktaking so important, and […]
How Capcon Helps Hospitality Businesses Reduce Fraud and Improve Compliance: A Before and After Story
Fraud and compliance failures can cost hospitality businesses thousands in lost revenue, fines, and reputational damage. Without the right processes in place, businesses are at risk of theft, untracked losses, and inefficiencies that drain profitability. At Capcon, we work with hospitality operators to tighten controls, improve compliance, and reduce the risks associated with fraud. This […]
Rising Alcohol Duties and Packaging Fees: What It Means for UK Hospitality
By Capcon & Beavis Morgan The UK hospitality sector is facing yet another financial challenge, as recent increases in alcohol duties, upcoming waste packaging recycling fees, and potential changes to the Soft Drinks Industry Levy (SDIL) add further strain to businesses. With these changes impacting both margins and operational costs, businesses must take proactive steps […]
Good Leadership Qualities for 2025: A Guide for Housekeeping Leaders
In hospitality, housekeeping is the backbone of guest satisfaction. From maintaining immaculate rooms to ensuring smooth operations behind the scenes, housekeeping leaders play a vital role in the overall guest experience. In 2025, the expectations for housekeeping leadership extend beyond daily cleaning schedules. Housekeeping Managers, Floor Supervisors, and Directors must embrace technology, team motivation, and […]
Protecting Hospitality Businesses from Cyber Threats: The Importance of Dark Web Monitoring
The hospitality industry relies on trust. Guests hand over their personal and financial information every time they check in, book a table, or use an online reservation system. But what happens when that trust is broken? The recent Otelier data breach, which exposed the personal details of half a million hotel guests, is the latest […]
How Capcon Helps Hospitality Businesses Maximise Profitability: A Before and After Story
In hospitality, small operational inefficiencies can add up to significant financial losses. Without proper stock control and insight into sales trends, businesses often find themselves with excess stock, wasted inventory, and missed opportunities to maximise profit margins. At Capcon, we work closely with hospitality businesses to transform their approach to stock management, ensuring that they […]
Key Learning Points from the Festive Season: Practical Tips for the Year Ahead
The hospitality industry faced a busy and eventful season, with highs in guest numbers and challenges that tested operations. From unexpected shifts in demand to managing stock effectively, businesses had to stay agile. Reflecting on these experiences offers valuable lessons to prepare for a smoother and more efficient year ahead. Stock Management: Getting It Right […]
Good Leadership Qualities for 2025: A Guide for Front Desk Managers
In this edition of our Leadership in Hospitality Series, we focus on the Front Desk Manager – a pivotal role in any hospitality business. As the first and last point of contact for guests, the front desk sets the tone for their entire experience. In 2025, the role of a Front Desk Manager goes beyond […]
Identifying Fraudulent Activity Among Staff and Managing Risk: A Guide for Hotel General Managers
Fraud and internal risks are pressing concerns for hotel general managers (GMs), especially in high-end properties where financial transactions and valuable assets are part of daily operations. In 2025, the complexities of managing luxury hotels require GMs to be vigilant, proactive, and equipped with the right tools to safeguard their businesses. Ken Dulieu, Chairman of […]