Key Learning Points from the Festive Season: Practical Tips for the Year Ahead
The hospitality industry faced a busy and eventful season, with highs in guest numbers and challenges that tested operations. From unexpected shifts in demand to managing stock effectively, businesses had to stay agile. Reflecting on these experiences offers valuable lessons to prepare for a smoother and more efficient year ahead. Stock Management: Getting It Right […]
Good Leadership Qualities for 2025: A Guide for Front Desk Managers
In this edition of our Leadership in Hospitality Series, we focus on the Front Desk Manager – a pivotal role in any hospitality business. As the first and last point of contact for guests, the front desk sets the tone for their entire experience. In 2025, the role of a Front Desk Manager goes beyond […]
Identifying Fraudulent Activity Among Staff and Managing Risk: A Guide for Hotel General Managers
Fraud and internal risks are pressing concerns for hotel general managers (GMs), especially in high-end properties where financial transactions and valuable assets are part of daily operations. In 2025, the complexities of managing luxury hotels require GMs to be vigilant, proactive, and equipped with the right tools to safeguard their businesses. Ken Dulieu, Chairman of […]
Good Leadership Qualities for 2025: A Guide for Hotel General Managers
In 2025, hotel general managers (GMs) face an industry shaped by advancing guest expectations, sustainability demands, and innovative technology. A general manager’s leadership style can make or break the success of a property. As we enter a new year, here’s an in-depth guide on the qualities that will define effective leadership in the hospitality industry. […]
Winter-Themed Mocktails: Creative Recipes from the Capcon Team
This winter let’s make Dry January and the colder months a little more special. The team at Capcon has crafted a collection of tasty and warming mocktail recipes to keep spirits high. These drinks are perfect for entertaining, relaxing, or adding some sparkle to your seasonal menu. From indulgent chocolatey treat8s to refreshing citrus delights, […]
Keeping Your Pub Buzzy During Dry January: Embracing the Sober Curious Movement
As the Dry January movement gains momentum each year, the hospitality sector is presented with a unique challenge – and opportunity. With an increasing number of people embracing a “sober curious” lifestyle, pubs and bars in the UK have a chance to adapt and thrive by creating inclusive and engaging experiences for all patrons, whether […]
Retro Cocktails: A Nostalgic Twist to Delight and Boost Profits This Christmas 🎄🍹
There’s something magical about the festive season that transforms our tastes and habits, especially when it comes to drinks. Retro cocktails, with their nostalgic charm and unique flavours, are making a spirited comeback in bars, pubs, and hotels across the UK. Guests are increasingly drawn to the warmth of familiarity combined with the joy of […]
Creative Ways to Use Up Unloved Liquors This Christmas
Christmas is a time of indulgence, creativity, and, let’s face it, that annual quest to figure out what to do with those dusty bottles of liqueur lurking in your bar. Whether it’s a half-forgotten bottle of advocaat, that overly sweet cherry brandy, or the mysterious herbal concoction someone gifted you last year, this guide will […]
Why a Proactive Approach to Fraud Prevention is Essential for All Businesses in 2025
By Ken Dulieu, Chairman of Capcon Limited and Head of Capcon Argen Fraud is not just a possibility – it’s a persistent and evolving threat that affects businesses across every sector. As we approach 2025, the urgency for companies to adopt a proactive approach to fraud prevention has never been greater. Whether you’re a small […]
Case Study: How Capcon Helped a Hospitality Business Reduce Costs and Boost Efficiency
At Capcon, our mission is to help hospitality businesses overcome challenges, improve operations, and drive profitability through tailored solutions. In this case study, we’re proud to showcase how our expertise in stock control and mystery guest reviews enabled one of our hospitality clients to significantly reduce costs, enhance efficiency, and deliver a better guest experience. The Challenge A mid-sized […]