Hospitality sector revenue management: Strategies to boost your topline
Article first published by UK Hospitality, June 2022 For businesses operating in the Hospitality & Leisure sector, the landscape has been transformed dramatically in the past few years, with the pandemic forcing owners and managers alike to step back, revamp their strategies and adjust their operations. Now, more than ever, profitability analysis is key for […]
GSOFA Fraud Report – The Key Takeaways
The Global Study on Occupational Fraud and Abuse (GSOFA) paints a bleak picture. While the report focuses on occupational fraud as a whole, there are pertinent lessons contained within it that the hospitality sector can benefit from. Before looking at the hospitality sector and how lessons can be learned from case studies, it is worth […]
Mystery Guest Reviews – Evaluating Customer Experience in Hotels
Almost every owner and manager in the hospitality industry understands the importance of “listening to the customer”. But how many truly know first-hand what is happening behind the scenes, on a day-to-day basis, especially when they’re not around? Mystery Guest Reviews are a useful way of measuring efficiency and customer experience. But first let’s consider […]
Fraud can destroy even the most robust business
Article published in Solicitors Journal – May 2022 Ken Dulieu assesses the practical impact on businesses of illicit actions by errant directors Fraud is on the rise and even the most sophisticated of businesses can fall victim to it. A successful accountancy firm Vantis plc (Vantis) was a fast-growing accountancy firm, offering a wide range […]
How risky is your hospitality business?
Risk management is a key part of the everyday running of any business. Within the hospitality sector, there are many ‘risks’ that are encountered on a regular basis, such as: Products passing their expiry or ‘use by’ dates – To circumvent this issue, it is key to ensure stock rotation and that delivery management levels […]
Importance and Benefits of Standard Operating Procedures for your Hospitality business
Does your business have Standard Operating Procedures and if not, why not? Standard Operating Procedures (SOPs) are vital in hospitality as they help to keep operations running smoothly, safely, consistently and efficiently. An SOP is a group of requirements or instructions developed for a company to help sites carry out routine operations. They relate to […]
Employment Screening as a Business Risk Management Strategy
Information is key to minimising risk in a hospitality business and there is no greater internal vulnerability than human capital risk. The economic rebound from COVID-19 has created labour shortages across industries, with the WEF Global Risks Report 2022* showing that the hospitality sector, one of the most severely affected by the pandemic, is especially […]
Right to Work checks – What are they and why are they needed?
What is a Right to Work check? All employers in the UK have a responsibility to prevent illegal working. A Right to Work check is a Home Office review which is undertaken before you employ someone, to make sure the individual is not disqualified from carrying out the work in question by reason of their […]