The Return of Cash: Impact on the Hospitality Industry
In a surprising turn of events, cash payments have seen a resurgence for the first time in a decade, driven by consumers struggling with rising prices. This shift in payment preference has significant implications, particularly for the hospitality industry. In this article, we will explore the reasons behind this trend and how it affects businesses […]
Preparing Your Hospitality Business for the Festive Season: Tips and Checklist
The holiday season, especially Christmas, is a time of joy, celebration, and increased business opportunities for the hospitality industry. Whether you own a restaurant, hotel, or any other hospitality-related business, proper preparation is key to making the most out of this festive time. And while it might seem a bit early to be talking about […]
Case Study – Mystery Guest review: High-end food and beverage establishment
Mystery Guest reviews are covert evaluations conducted by our anonymous Capcon operatives to assess the quality of service and overall guest experience at various establishments. These incognito reviewers observe staff behaviour, interactions, and service standards while posing as regular customers. By providing unbiased feedback and highlighting areas for improvement, Mystery Guest reviews offer valuable insights […]
Capcon supports business rescue, enhancing solvency and creditor returns
While some industries have rebounded post-pandemic, the UK hospitality sector continues to face significant challenges. Mounting energy costs, regulations, ongoing Brexit effects on supply chains, alcohol duty reforms, and difficulties in hiring and retaining staff directly impact profits and well-being, placing numerous businesses in jeopardy. Orchestrating a successful business rescue requires a multifaceted approach, and […]
Business Continuity and Resilience: Essential Insights for Boards
The importance of business continuity and resilience cannot be overstated. Organisations face a multitude of risks, ranging from natural disasters to cyberattacks, that can disrupt operations and threaten their very existence. It is the responsibility of boards to guide their businesses through these challenges and ensure their long-term viability. This article discusses the crucial aspects […]
Navigating the Full-Service Restaurants Industry: Insights and Trends
The Full-Service Restaurants industry in the UK is a hub of culinary innovation, diverse dining experiences, and gastronomic delights. Last year, this industry marked a significant milestone with a market size of £22.1 billion, reaffirming its position as a vital segment within the hospitality sector. In this article, we consider the nuances of this dynamic […]
What is Business Continuity and Why Does It Matter?
In the business world, disruptions are not a matter of if, but when. From natural disasters to technological failures, unexpected events can strike at any moment, potentially disrupting operations and causing financial losses. This is where business continuity comes into play. Business continuity is not just a buzzword; it’s a strategic approach that ensures an […]
Analysing the Legal Services Industry in the UK: Trends and Insights
The Legal Services Industry in the United Kingdom plays a crucial role in providing legal services and support to individuals, businesses, and organisations. As of 2023, there are 33,791 legal businesses in the UK, marking a modest increase of 0.3% from the previous year. This growth indicates the resilience and importance of the legal sector […]
The Benefits of Effective Staff Training and Development for Golf Club Hospitality
For golf clubs, providing exceptional guest experiences is paramount to success. From the warm welcome at the clubhouse to the smooth operation of the course and the delightful culinary offerings, every aspect of a golfer’s experience plays a pivotal role in shaping their perception of the golf club. Behind these seamless experiences lie the dedicated […]
Managing the Seasonal Nature of Golf Club Hospitality – Tips for the Hospitality Sector
As the hospitality industry faces the seasonal fluctuations, golf clubs are no exception. Golf club hospitality often experiences peak seasons and quieter periods, presenting unique challenges and opportunities. To help you navigate through these ups and downs, here are 10 tips to help you effectively manage the seasonal nature of golf club hospitality. Plus, look […]