Five Red Flags in Stock Reports You Should Never Ignore
Every hospitality operator knows that good stock control is vital, but even when reports arrive on time and look complete, the real issues can sit quietly between the lines. A few overlooked numbers, a mis-keyed code, or a sudden GP% drop can all signal problems that, left unchecked, eat straight into profit. The truth is: […]
What Stadiums Can Teach the Hospitality Sector About Stock Efficiency
On match day, a stadium runs like a small city. Tens of thousands of customers arrive, all hungry, thirsty, and impatient. Bars, kiosks, and restaurants open simultaneously, and stock moves faster than anywhere else in hospitality. In that high-pressure environment, even minor inefficiency – a slow count, a missing delivery, a line loss – can […]
Why Your Variance Reports Are Misleading You (and How to Fix Them)
Every hospitality operator relies on stock reports to keep track of profit and performance. Variance reports – the difference between what you consumed and what you actually sold. But what if the numbers you’re relying on aren’t telling the truth? At Capcon, we see it all the time. Reports that look accurate but are quietly […]
Attention to Detail: The Invisible Standard of Hospitality
By Mike Porteous, Head of Operations & Resource One of the first managers I worked under in hospitality had a simple, unwavering rule: before opening, we walked the entire venue and checked every lightbulb. If even one was out, it had to be fixed. At the time, it seemed excessive. Would anyone really notice a […]
Stop Seeing Stocktaking as a Cost; Start Banking the Value
In hospitality, margins are won or lost in the detail: a half-measure overpour, a mis-keyed line on the EPOS, a keg that isn’t reconciled, a fridge that runs a touch too warm. When you treat stocktaking and compliance audits as a necessary cost, you optimise for the cheapest tick-box. When you treat them as value, […]
HMRC Targeting Supply Chain Fraud in Hospitality – Are You at Risk?
By Neal Groves, Tax Partner, Beavis Morgan HMRC has stepped up its focus on supply chain fraud, and hospitality businesses are firmly in the spotlight. Alongside construction and labour supply, HMRC has identified hospitality as a high-risk sector due to its heavy reliance on subcontracted labour, high staff turnover, and complex procurement arrangements. This means […]
Nifty19 Through the Eyes of Our Auditors
At Capcon, we know that stock control technology is only as good as the people using it. That’s why our in-house system, Nifty19, is designed with direct input from our auditors – professionals who work with the platform every day to deliver accurate, efficient, and transparent audits for hospitality businesses across the UK. Here’s what […]
Pre-Prep Planning for the Festive Season in Hospitality
For hospitality operators, September is the month where planning for the festive season really begins. Christmas and New Year are the busiest – and often the most profitable – trading periods of the year. But without early preparation, the opportunity can quickly turn into a challenge of rising costs, squeezed margins, and over-stretched teams. Why […]
One Week Until the New ‘Failure to Prevent Fraud’ Offence Comes Into Force
From 1 September 2025, large organisations must be able to demonstrate they have adequate procedures in place to prevent fraud committed by employees and associates. Under the Economic Crime and Corporate Transparency Act 2023, the new corporate offence of Failure to Prevent Fraud applies to organisations meeting at least two of the following criteria: 250 […]
The Art of Upselling: How Hospitality Teams Can Add Value Without Being Pushy
In the world of hospitality, upselling isn’t just about increasing revenue, it’s about enhancing the guest experience. When done well, upselling feels like thoughtful service. When done poorly, it risks sounding transactional or opportunistic. So how do you strike the right balance? The key lies in timing, tone, and trust. Don’t Lead With the Sale […]