They offer essential, unbiased insight into a company’s operations, standards, and service delivery from the viewpoint of the customer. This is particularly effective for companies in the hospitality industry that depend heavily on repeat business and customer service.
Capcon provides detailed in-depth and factual guest experience reports rather than a ‘check list’ report
Professionalism and attentiveness of staff
Areas of service in need of improvement
Staff members that went above and beyond
Staff training requirements
Potential /missed opportunities for upselling of products and services
Booking procedure/experience and efficiency
Areas within and around the hotel in need of refurbishment or improvement
We offer a comprehensive, objective, and analytical analysis of the various service standards applied throughout a hospitality business.
From restaurants, hotels and bars, to casinos, theatres, and racetracks, we work across the entire sector.
All of our mystery visitors are highly skilled professionals with years of experience in the hospitality and service sectors, enabling them to accurately evaluate any customer experience and pinpoint opportunities for both quality and efficiency improvement.
Using this real-time feedback, businesses can make the necessary adjustments to ensure a positive customer experience and increase sales.