Services: Mystery guests
In-depth, independent customer insights
Protecting your brand and identifying sales opportunities are crucial to continued success. We can help you to realise these goals by evaluating the customer experience.
Capcon begins by working with you to design a questionnaire that measures what is important to your operation. Then we arrange a programme of in-depth mystery guest visits to be carried out by our experienced assessors, posing as real customers.
Following each visit undertaken by our mystery guests, we provide you with fully validated results by the next business day. Reports are backed-up by a sophisticated online analysis suite, enabling you to drill down into data and assess performance using numerous different dimensions.
We have expert analysts on hand to help you make the most of your data and gain every possible commercial insight. So everyone in your organisation can trust and act on the results with absolute confidence.